Your Privacy Matters to Us

We value your privacy and aim to make you feel secure when using our website and related applications.

This Privacy Policy governs the information provided to Superfoods Australia Pty. Ltd. (trading as Superfoods Australia) and communications from Superfoods Australia, including data you provide on our website at superfoodsaustralia.com.au, on our mobile and social media applications, in promotions or offers, and through customer surveys. It does not apply to other information or communications that may reference Superfoods Australia or our retailers, distributors, and stockists. By using the Superfoods Australia website, participating in our promotions, and submitting customer surveys, you accept this Privacy Policy and consent to its practices.

Non-Personal Information

When you visit the Superfoods Australia website or interact with us via social media, we may collect certain anonymous information about your visit. This may include statistics such as the number of visitors, peak visit times, the domains from which visitors arrive, the browsers used, and geographical locations. We may also track browsing behavior, including the date and time you access the website, the pages you visit, the duration of your visit, and other click-stream data.

We, or service providers on our behalf, may use cookies or web beacons to gather this non-personal information. Cookies and web beacons may also be used to remember you when you return to the website, provide customized content and advertising, save your online shopping cart, and analyze our advertising and emails. Cookies and web beacons do not contain personal information.

Superfoods Australia uses non-personal information for internal business and marketing purposes to enhance the user experience on our website. This information helps us monitor online trends and site traffic patterns to improve our services.

Personal Information

Personal information refers to details about you as an individual, such as your name, phone number, address, credit card details, birth date, email, profile information, and purchase history. Providing personal information is your choice, but opting out may limit your ability to use some of our services.

Examples of when we might collect personal information include:

• Purchases: When you place an order on the Superfoods Australia website, you must provide your name, email, shipping address, phone number, credit card number, and expiration date to process and deliver your order efficiently. We may keep a record of your purchases but not your credit card details.
• Creating an Account: When you create an account on our website, we ask for your full name, email address, and a password to access your account. You are responsible for maintaining the confidentiality of your account and password. An account is not required to make a purchase, but it is needed for certain website features.
• Signing Up for Emails and Newsletters: To receive promotional emails about new products, exclusive offers, and more, you can sign up on our website, providing your email address and name.
• Signing Up for SMS: Phone numbers collected are used to send promotional messages, updates, alerts, and other marketing offers.
• Competitions and Promotions: When you enter a promotion or competition, you may need to provide your name, birth date, email, country of residence, and other demographic information. Third-party applications may govern some contests, and their privacy policies will apply to the information you submit.
• Feedback: If you contact Superfoods Australia with feedback or questions, we may store your communications, including personal information, to respond effectively.

We use this information to serve you better and provide a personalized experience on our website. Your personal information helps us respond to requests, process orders, inform you about new products or services, and generate web analytics for marketing purposes.

We may combine your personal information with other data about you (such as demographic and past purchase information) from our records and other sources. This combined information is used for marketing initiatives and to improve our website and your shopping experience. We may share aggregate data with third parties, including advertisers and marketing partners, but this data does not identify individual customers. We will never sell your data.

Superfoods Australia may share your personal information with subsidiaries, affiliates, and service providers who perform functions on our behalf, such as order fulfillment, credit card processing, data and marketing analysis, and customer support. These parties are contractually required to maintain confidentiality and are not allowed to use your data for any other purpose. We do not share your data with non-affiliated third parties, especially text messaging originator opt-in data and consent, which will never be shared.

We may disclose any necessary information for fraud protection and legal compliance. If another company acquires Superfoods Australia, your personal information may belong to the new owner.

Text Marketing and Notifications

By providing your phone number during checkout, subscribing via our form, or using a keyword, you agree to receive text notifications for your order (including abandoned carts) and marketing offers, up to 30 messages per month. Consent is not required for purchases. To unsubscribe, use the link provided in our messages. Message and data rates may apply. See bottom section for detailed information about our SMS policy.

For questions, contact us at support@superfoodsaustralia.com.au. Follow the procedures above to opt out.

Protecting Your Security

We adhere to industry standards to protect your personal information online and offline. Information is stored on secure servers and protected by technologies like firewalls and encryption. Orders are encrypted using Secure Socket Layer (SSL) technology. We recommend keeping your password private and signing off your account after use. For security questions, email support@superfoodsaustralia.com.au.

Information in User Comments

Any information submitted in user comments on Superfoods Australia's website or social media pages may be publicly disclosed and will not be treated as confidential.

Protecting Children’s Privacy

Superfoods Australia does not collect personal information from children and our website and social media pages are not intended for children. Children under 13 may view our site but cannot make purchases, create accounts, enter promotions, submit surveys, sign up for emails, or post comments. If we find that someone under 13 has provided personal information, we will delete it. Children under 13 should ask a parent or guardian to place orders.

Opting Out

To opt out of newsletters, direct mail, or calls, email your request to support@superfoodsaustralia.com.au with "Privacy Opt-Out Request" in the subject line. Include your name, email, and address. Requests are processed within 7 days, but you may receive previously scheduled communications. After opting out, we may still use your personal information for service-related communications.

Changing, Updating & Deleting Personal Information

You can update, change, or delete personal information (such as your email, address, and payment method) on the Superfoods Australia website at any time.

Changes to our Privacy Policy

We may update this Privacy Policy periodically. Revisions will be posted here and take effect immediately. For more information, email support@superfoodsaustralia.com.au

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.   California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:   Superfoods Australia Pty. Ltd. Unit F, 77-79 Bassett St Mona Vale NSW 2103 Australia support@superfoodsaustralia.com.au   This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.