Frequently Asked Questionss

What do I do if my order arrives and is damaged or missing items?

If you find an issue with your order, please report it to within 30 days of your order. We will not be able to address any issues that are reported after this time frame.

NOTE: Please provide photos and as much detail as possible when reporting any issues.

What should I do if my order goes missing?

Please contact us asap at and we will look into it for you.

Are your products all natural?

All Superfoods Australia products are natural and are not produced sythetically.

Are your products guaranteed?

Yes we have a 90 day money back guarantee so you can try our products risk free to see if you like them and if they work for you.

How long should I take the tonic herbs for to see if they work for me?

It is best to use the herbs for at least a month to get a feel for how you enjoy them. Tonic herbs can take time to build up and do their magic so please be patient.

What is the best way to use the herbs?

Powders are best mixed in hot water , milk, hot chocolate, coffee, or blended into smoothies and shakes. Tinctures can be mixed in water or other drinks or squirted directly into the mouth. Capsules can be taken with a drink or disolved in hot liquids.

What if I am pregnant?

Please consult your Doctor before starting any new exercise, nutrition, and dietary supplement program.

What should I eat with your products?

Our products can be consumed on an empty stomach or with food.

Do any of your products contain MSG or any artificial ingredients?

No our products are 100% free of msg, colours, or artificial ingredients.

How do I store Superfoods Australia products?

Our products are best stored in a cool dark place, be sure to get all the air out of the bags to limit exposure to moisture and oxygen.

Can your products be taken with medicines?

Please talk to your pharmacist and/or doctor before combining dietary supplements and medications.

Are all the ingredients on the label?

Yes we put all ingredients on the label and there are no hidden nasties.

What are you capsules made from?

Our softgels and capsules are made from vegetable-based gelatin.

Do your products contain any allergens and are they vegan friendly?

Please see the individual labels. The vast majority are allergen free and vegan and paleo friendly.

What are Extracts and how are they made?

Extracts are produced using a solvent like water or grain alcohol to extract the active compounds in the Tonic Herbs and Mushrooms. The extraction ratio is how concentrated the final extract is, for example our 30:1 Chaga extract requires 30kg of Chaga to make 1kg of extract. A 30:1 extract is 3x more concentrated than a 10:1 extract, so our Chaga is 3x stronger than the 10:1 extracts the majority of our competitors are selling. 

Are extracts or wholefoods better?

The short answer is it really depends on the person and what they prefer. I like extracts as they are more concentrated and water soluable so you are getting more of the active compounds which actually do something without all the indigestable parts of the plant which is in the wholefood. They are also more bioavailable and easy to digest.

What is the difference between Cracked Cell Wall Pine Pollen and Pine Pollen Extract?

Cracked Cell Wall Pine Pollen has had its cell wall broken to make it digestible as the human body is unable to break down the cell walls. It has raw enzymes which are missing from the 20:1 Pine Pollen Extract but the extract has more of the active compounds. It is good to take them together for this reason. The tincture contains the best of both worlds with the raw enzymes and active compounds extracted into the tincture. 

Where are your products grown and produced?

We source from all over the world and always from traditional di-tao growing areas. Our Chaga extracts are wild harvested in Siberia where the best Chaga comes from and the other mushrooms are grown wild (turkey tail) and semi-wild in the mountain forests in China. We now have Australian grown Lion's Mane, Reishi, Turkey Tail, and Shiitake as well.
Our Pine Pollen is from the mountains of the Yunnan Provence in China. Our MSM and Fulvic Acid is from the USA. Our Shilajit is from the Altai mountains in Siberia which is one of the cleanest places on earth. We also have Shilajit from the Pakistani Himalayas.
All extractions are produced in GMP certified facilities with strict quality control. We take the sourcing of our products very seriously as we use them as well and only want the best available.
Our Black Maca is from Peru, Acai is from Brazil, and the Elderberry and Maqui Berry are from Chile.

How long does it take for orders to be shipped?

We ship daily, 5 days a week via Auspost express (flat rate of $9 or free on orders over $100) to Australian customers and via flat rate international registered or express to international customers.

We only use the Australia Post network which we have found to be much more reliable than the other courier companies in Australia.  

All orders come with tracking and sms tracking if you put in your phone number at checkout. International orders get updates via email from Australia Post.

Is it safe to ship Cod liver oil unrefrigerated?

Yes the cod and ratfish liver oils are sealed with nitrogen and have been tested safe to ship for over a month unrefrigerated. It is important to cool your bottle in the fridge before you open it.

What is Miron Violet Glass?

Miron violet glass was specially designed to protect and preserve tonic herbs, essential oils, natural healing products and other bioactive substances.  Unique biophotonic glass blocks harmful visible light which can dry out, damage, degrade and decay. Valuable essential oils and natural healing products were kept in violet glass jars in Ancient Egypt. Apparently Cleopatra kept aloe vera in violet glass which she applied to her skin every day. Miron violet glass prevents degradation of the product’s original composition by absorbing infrared radiation that otherwise can easily escape from transparent containers made of ordinary glass or plastic. This preserves and enriches the plant’s active ingredients, extends shelf life by protecting from pathogens and increases its effectiveness due to higher concentration of bioactive substances. Our premium quality Miron Violet Glass Jars and bottles are made in Europe. Please reuse your valuable Miron Glass jars and bottles.

How do you ship your products?

We currently ship with Australia post express and Australia post international and express and DHL Express. All products are carefully packaged to make sure they arrive safely to you.


If you still have questions please contact us!

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