Frequently Asked Questionss

Superfoods Australia FAQs

Here are some of your frequently asked questions, if your question isn't answered here please contact us and we will get back to you asap. We plan to make this document much more comprehensive in the coming weeks.

Products

Extracts? 

Extracts are produced using a solvent like water or grain alcohol to extract the active compounds in the Tonic Herbs and Mushrooms. The extraction ratio is how concentrated the final extract is, for example our 30:1 Chaga extract requires 30kg of Chaga to make 1kg of extract. A 30:1 extract is 3x more concentrated than a 10:1 extract, so our Chaga is 3x stronger than the 10:1 extracts the majority of our competitors are selling. 

What is the difference between Cracked Cell Wall Pine Pollen and Pine Pollen Extract?

Cracked Cell Wall Pine Pollen has had its cell wall broken to make it digestible as the human body is unable to break down the cell walls. It has raw enzymes which are missing from the 20:1 Pine Pollen Extract but the extract has more of the active compounds. It is good to take them together for this reason. The tincture contains the best of both worlds with the raw enzymes and active compounds extracted into the tincture. 

Where are your products grown and produced?

We source from all over the world and always from traditional di-tao growing areas. Our Chaga extracts are wild harvested in Siberia where the best Chaga comes from and the other mushrooms are grown wild (turkey tail) and semi-wild in the mountain forests in China.

Our Pine Pollen is from the mountains of the Yunnan Provence in China. Our MSM and Fulvic Acid (coming soon!) is from the USA. Our Shilajit is from the Altai mountains in Siberia which is one of the cleanest places on earth. 

All extractions are produced in GMP certified facilities with strict quality control. We take the sourcing of our products very seriously as we use them as well and only want the best available. 

Our Black Maca is from Peru, Acai is from Brazil, and the Elderberry and Maqui Berry are from Chile. 

Shipping

How long does it take for orders to be shipped?

We ship daily, 5 days a week via free express to Australian customers and via international registered or express to international customers. All orders come with free shipping insurance as well. 

We only use the Australia Post network which we have found to be much more reliable than the other courier companies in Australia.  

All orders come with tracking and sms tracking if you put in your phone number at checkout. International orders get updates via email from Australia Post.

 

 

 

 

 

OUR SUPER GUARANTEE

At Superfoods Australia, we are passionate about providing the highest quality Superfoods at affordable
prices. Our goal is to uplift your life and promote holistic wellness with organic supplements. We never
overhype or upsell – instead, we make real promises that you can trust. Whether you’re looking for a specific,
hard-to-find supplement or you’re exploring superfoods for the first time, we can help.

REFUND PROCESS

We are proud to offer a 100% money back guarantee (minus shipping costs). We believe so strongly in the power of our products to transform your life and boost your health. Simply send us a message at support@superfoodsaustralia.com.au within 30 days of receiving the products telling us why you aren't satisfied, return the products and we’ll process a store credit refund (minus shipping costs). For change of mind products need to be returned unopened within 7 days of receiving them. Please note we do not accept bulk size products back (250g, 500g, 1kg) after they have been opened. You can return them within 7 days if they are unopened.

COMMITTED SERVICE

Get in Touch

We started Superfoods Australia in 2011 as a small family business, and we still deliver the same level of personal, attentive customer care today. Our primary goal is to elevate your life with potent, pure superfoods and tonic herbs, so it’s important that they really work!

If you have questions, concerns, or positive stories to share, we’re ready to listen. Our team is available to start the process for a refund and we will happily make suggestions for other products that you can test and try instead.

Send a message to support@superfoodsaustralia.com.au